Fix problems when you redeem a gift carte

Google Play gift cards tin exist redeemed for credit in the form of Google Play residual. Yous tin can use your residue to buy content on Google Play.

If yous take trouble when you attempt to redeem a promotion:

  • Make sure that information technology's a Google Play gift card. We tin can't accept other types of souvenir cards.
  • Make sure that you type the lawmaking correctly. Don't utilize spaces or dashes.

Mutual bug with gift cards

Can't read the code on the gift carte du jour

First, endeavor to scan your gift carte:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the tiptop right, tap the Profile icon.
  3. Tap Payments and subscriptions and then Redeem gift code.
  4. Tap Scan gift card.

If you can't read your lawmaking, contact our back up squad for help. When yous contact us, you need:

  • A picture of the back of the card: The card's serial number must be visible.
  • Your receipt: We demand your proof of purchase.

Lawmaking invalid or input wrong

First, endeavour to scan your gift card:

  1. On your Android phone, open the Google Play app Google Play.
  2. At the top correct, tap the Contour icon.
  3. Tap Payments and subscriptions and then Redeem gift lawmaking.
  4. Tap Scan gift carte.

If y'all tin can't scan your gift card, you can enter the lawmaking manually. Make certain that yous enter the lawmaking correctly. Don't apply spaces or dashes when you enter the code, and cheque that you input the correct letters.

If information technology notwithstanding doesn't work, your gift carte du jour may not exist activated. Gift cards bought at physical shops must be activated by the seller when they're purchased. Google can't activate gift cards on behalf of the store.

  • To check if the gift card was activated, contact the retailer where you purchased the card or the visitor that issued the lawmaking.
  • If the store confirms that the card is activated and you still get an error message, contact u.s. for assistance.

Code was already redeemed

If you become an error that says your code was already redeemed, and then it can't exist redeemed again. The credit should appear in your Google Play balance. Larn how to check your Google Play balance.

If you can't find the credit:

  • Make certain that you're signed in to the same account that you used when you redeemed the code. Learn how to switch accounts.
  • Bank check that friends and family unit members who may accept had access to the lawmaking didn't redeem it.

For privacy and security reasons, nosotros tin't share any information about the Google Account where a gift card is redeemed.

Your Google Play balance reached its limit

There are limits for the full value of your Google Play balance. You tin can't redeem a promotion if its value puts your balance over the limit for your country.

To redeem the promotion:

  1. Spend some of your balance.
  2. Expect 24 hours.
  3. Try to redeem the code once more.

Other gift card errors

Error bulletin Solution
'Couldn't redeem this code. This lawmaking tin can only exist used in [land/region]. Encounter the gift card Terms of Service.'

You must be a resident of the land where the promotion is offered. Ostend that the payment method matches your abode country.

In some cases, you must physically be in the country or region. If you lot recently moved to another country, you lot may need to alter your Google Play country.

For more data, check the Google Play gift card and prepaid balance Terms of Service.
'We need more info to redeem your gift carte du jour. Ship us details.' To help our squad investigate the issue, submit this form.
'There is a trouble with that code. Effort a different 1 or learn more.' To help our squad investigate the issue, submit this course.
'Can't redeem your gift card due to an event with your account.' You lot may demand to verify and update your information. Learn how to set problems with payments.
'We need you to verify your identity before nosotros let y'all to add balance to your Google Play business relationship.'

Learn how to update and verify your identity and revenue enhancement information.

If your identity cannot be confirmed, you may lose access to your Google Play balance.

Related resource

  • Add to and cheque your Google Play residual
  • What you can purchase with your Google Play balance
  • Your payment was declined due to an issue with your account

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